Blogs

CRM a Key Component of Digital Dealership Model

May 22, 2017| Zach Klempf

Competition in the used vehicle business is stronger than ever, and it’s coming from all sides.Hundreds of millions of dollars in venture capital has been invested into online sales platforms like Carvana and Vroom. General Motors is selling vehicles direct to the public through its GM Factory Collection. Utility models of transportation are weakening America’s long love a air with car...

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What used-car dealers need to know about CRM

September 20, 2016| Zach Klempf

SAN FRANCISCO - Today’s car-buying marketplace demands nothing less than a connected, personalized customer experience. Consumers want dealerships to know who they are and what their interests are, and to anticipate the types of cars and services they need. They want to reach their salesperson whenever it’s convenient for them, whether by voice, e-mail, video or text.

These expectations make...

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Start-ups aim to change how you buy a car

July 29, 2016| Althea Chang

Start-ups aim to change how you buy a car

February 27, 2016

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Althea Chang

 

Car shoppers are increasingly making purchase decisions using the Web, mobile devices and apps, leading a few Silicon Valley start-ups to think the U.S. retail auto market may soon have a new home."I'd go as far to say that Silicon Valley is becoming the new Detroit for the automotive industry," said Zach Klempf, CEO of...

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Start-ups aim to change how you buy a car

February 7, 2016| Althea Chang

Car shoppers are increasingly making purchase decisions using the Web, mobile devices and apps, leading a few Silicon Valley start-ups to think the U.S. retail auto market may soon have a new home. "I'd go as far to say that Silicon Valley is becoming the new Detroit for the automotive industry," said Zach Klempf, CEO of Selly Automotive, a firm that sells software that car dealerships use to...

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Automotive Disruption From The Bay Area To Atlanta

December 1, 2015| Zach Klempf

This post originally appeared on Tech Crunch via http://tcrn.ch/1YDLOKs

Never has the traditional automotive business model been under constant siege as it is today from multiple fronts. Technology has not only changed the car-buying experience but it is also relentlessly reshaping the entire ecosystem from dealership go-to-market strategies to the automobile product offering itself, all while...

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Simplifying Dealership CRM Technology

February 3, 2015| Zach Klempf

This article originally appeared in the February 2015 issue of Used Car Dealer Magazine.

Having spent years pounding the pavement of car lots myself, I know car dealerships and technology have not always had a happy marriage.

I’ve seen the difficulty sales professionals had using customer relationship management systems. Our dealership went through a couple of CRMs and without exception,...

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