Blogs

CRM a Key Component of Digital Dealership Model

May 22, 2017| Zach Klempf

Competition in the used vehicle business is stronger than ever, and it’s coming from all sides.Hundreds of millions of dollars in venture capital has been invested into online sales platforms like Carvana and Vroom. General Motors is selling vehicles direct to the public through its GM Factory Collection. Utility models of transportation are weakening America’s long love a air with car...

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The Automotive Industry Will Be REDLINED With Disruption in 2017

February 23, 2017| Zach Klempf

President Trump, autonomous vehicles, and digital retailing will be in the driver’s seat for automotive disruption in 2017. The old guards of the industry continue to be challenged by new start-ups with totally bleeding edge business models. Merger and Acquisition activity in the auto space has been white hot according to Frazer McCombs Auto Ventures Summit. In the past 2 years, there have...

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Automotive Finance in the Crosshair of a Big Millennial Makeover

October 4, 2016| Zach Klempf

None of us know anyone who would look back on their first car purchase and say, "Ah, I miss the good old days of buying and financing a car?"

Even baby boomers and Generation Xers recall their first car financing deal with groans more normally associated with root canals. Millennials in particular, with their one second click-to-load screen tolerance, have zero patience for that kind of old...

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What used-car dealers need to know about CRM

September 20, 2016| Zach Klempf

SAN FRANCISCO - Today’s car-buying marketplace demands nothing less than a connected, personalized customer experience. Consumers want dealerships to know who they are and what their interests are, and to anticipate the types of cars and services they need. They want to reach their salesperson whenever it’s convenient for them, whether by voice, e-mail, video or text.

These expectations make...

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Start-ups aim to change how you buy a car

July 29, 2016| Althea Chang

Start-ups aim to change how you buy a car

February 27, 2016

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Althea Chang

 

Car shoppers are increasingly making purchase decisions using the Web, mobile devices and apps, leading a few Silicon Valley start-ups to think the U.S. retail auto market may soon have a new home."I'd go as far to say that Silicon Valley is becoming the new Detroit for the automotive industry," said Zach Klempf, CEO of...

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Automotive Disruption at Mach Speed

July 1, 2016| Zach Klempf

In the past 18 months, over $35 billion in major equity transactions have taken place within the automotive retail space. In fact, 2013 and 2014 were two of the biggest years for private equity transactions in the sector since 2002. Not since the land speed record of Mach 1.020 was set by Andy Green in October 1997 has the space moved as fast. Clearly, digitizing the car buying experience and...

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Every Car Dealership NEEDS the RIGHT CRM/ILM

May 24, 2016| Zach Klempf

It’s 2016 and never has the used car industry faced so much disruption! Over $450 million in venture capital has been invested into new automotive start-ups like Beepi and Carvana. Moreover, GM recently announced they will sell more than 30,000 vehicles direct through their pre-owned Lease/Fleet ‘GM Factory Collection,’ and Millennials are quickly adopting utility models for transportation...

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Start-ups aim to change how you buy a car

February 7, 2016| Althea Chang

Car shoppers are increasingly making purchase decisions using the Web, mobile devices and apps, leading a few Silicon Valley start-ups to think the U.S. retail auto market may soon have a new home. "I'd go as far to say that Silicon Valley is becoming the new Detroit for the automotive industry," said Zach Klempf, CEO of Selly Automotive, a firm that sells software that car dealerships use to...

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Automotive Disruption From The Bay Area To Atlanta

December 1, 2015| Zach Klempf

This post originally appeared on Tech Crunch via http://tcrn.ch/1YDLOKs

Never has the traditional automotive business model been under constant siege as it is today from multiple fronts. Technology has not only changed the car-buying experience but it is also relentlessly reshaping the entire ecosystem from dealership go-to-market strategies to the automobile product offering itself, all while...

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Your CRM May Be A Bad Fit With Your Dealership Business Model

September 5, 2015| Zach Klempf

Today’s car buying marketplace demands nothing less than a connected, personalized customer experience. Consumers want dealerships to know who they are and what their interests are, and to anticipate the types of cars and services they need. They want to reach their salesperson whenever it’s convenient for them, whether by voice, e-mail, video or text.

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