Blogs

The Lean Dealership: A New Framework for Independent Dealers

March 4, 2019| Zach Klempf

 

 
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TCPA and Text Messaging: Are Your Dealership’s Texts Up to Code?

January 31, 2019| Zach Klempf

Could your auto dealership bounce back from a $2.5 million mistake?

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5 Fundamentals of Sales Success for Independent Dealerships

January 25, 2019| Zach Klempf

What keeps you up at night about your business?

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Why Independent Dealers Need an Automotive CRM

December 12, 2018| Zach Klempf

 

 
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Why it’s time your used car lot invested in a CRM & ILM solution

July 10, 2018| Zach Klempf

What to look out for in 2018 - Car-as-a-Service, Digital Retail, and Customer Experience

March 18, 2018| Zach Klempf

 

 
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CRM a Key Component of Digital Dealership Model

May 22, 2017| Zach Klempf

Competition in the used vehicle business is stronger than ever, and it’s coming from all sides.Hundreds of millions of dollars in venture capital has been invested into online sales platforms like Carvana and Vroom. General Motors is selling vehicles direct to the public through its GM Factory Collection. Utility models of transportation are weakening America’s long love a air with car ownership. Car-buying consumers do most

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The Automotive Industry Will Be REDLINED With Disruption in 2017

February 23, 2017| Zach Klempf

President Trump, autonomous vehicles, and digital retailing will be in the driver’s seat for automotive disruption in 2017. The old guards of the industry continue to be challenged by new start-ups with totally bleeding edge business models. Merger and Acquisition activity in the auto space has been white hot according to Frazer McCombs Auto Ventures Summit. In the past 2 years, there have been 47 major equity transactions and

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Automotive Finance in the Crosshair of a Big Millennial Makeover

October 4, 2016| Zach Klempf

None of us know anyone who would look back on their first car purchase and say, "Ah, I miss the good old days of buying and financing a car?"

Even baby boomers and Generation Xers recall their first car financing deal with groans more normally associated with root canals. Millennials in particular, with their one second click-to-load screen tolerance, have zero patience for that kind of old school process pain.

Having already

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What used-car dealers need to know about CRM

September 20, 2016| Zach Klempf

SAN FRANCISCO - Today’s car-buying marketplace demands nothing less than a connected, personalized customer experience. Consumers want dealerships to know who they are and what their interests are, and to anticipate the types of cars and services they need. They want to reach their salesperson whenever it’s convenient for them, whether by voice, e-mail, video or text.

These expectations make it critical for a dealership to really

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