SAN FRANCISCO - Today’s car-buying marketplace demands nothing less than a connected, personalized customer experience. Consumers want dealerships to know who they are and what their interests are, and to anticipate the types of cars and services they need. They want to reach their salesperson whenever it’s convenient for them, whether by voice, e-mail, video or text.
These expectations make it critical for a dealership to really
It’s 2016 and never has the used car industry faced so much disruption! Over $450 million in venture capital has been invested into new automotive start-ups like Beepi and Carvana. Moreover, GM recently announced they will sell more than 30,000 vehicles direct through their pre-owned Lease/Fleet ‘GM Factory Collection,’ and Millennials are quickly adopting utility models for transportation weakening America’s long love affair